FAQs
Answers to common questions about ordering, shipping, returns, club pickup and TCC member benefits.
What is the return and exchange window?
Eligible returns and exchanges are accepted within 21 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition with all tags, packaging, and product boxes included.
How do I start a return or exchange?
Email proshop@tennisclubs.ca with your order number and the reason for the return or exchange. Please contact us before sending the item back.
Who pays for return shipping?
For most returns and exchanges, customers are responsible for return shipping costs. In some cases, TCC Pro Shop may be able to provide a return label and deduct the label cost from the refund. If an item is defective or incorrect due to an error by TCC Pro Shop, we may cover the return shipping where applicable.
Can I return footwear?
Yes, if the footwear is eligible under the return policy. Shoes must be unworn, tried on indoors only, and returned with the original shoe box. Shoes showing outdoor wear, scuffing, dirt, damage, or a damaged or missing box are not eligible.
How long does shipping take?
Orders are typically processed within 2–5 business days. After processing, typical delivery estimates are 3–10 business days within Canada, 5–15 business days to the United States, and 7–21 business days for international orders.
How are shipping rates calculated?
Shipping rates are shown at checkout based on the order details and destination. If a free-shipping offer applies to your order, it will be shown at checkout.
Will I have to pay duties or import fees?
Orders shipped outside Canada may be subject to duties, taxes, brokerage fees, customs charges, or other import fees. Unless specifically stated at checkout, those charges are the customer's responsibility.
Can I pick up my order at a TCC club?
Club Pickup is available for eligible orders at participating Tennis Clubs of Canada locations. Choose Club Pickup at checkout when it is offered, select a participating club, and wait for the ready-for-pickup notification before heading to the club.
Do TCC members receive special pricing?
Yes. Tennis Clubs of Canada members can use code TCCMEMBER for 10% off their order, valid sitewide. Additional member-only offers may also be available through CourtReserve.
What if an item I want is out of stock?
Availability changes throughout the season. If you are looking for a specific product or size, contact us at proshop@tennisclubs.ca and we can help with current availability where possible.